TERMS OF SERVICE

Effective Date: Upon Checkout Acceptance or Purchase

Company: Ichorid, LLC ("Company", "we", "us")

Client: The business entity or individual purchasing Services ("Client")

By checking the terms of service consent box during checkout, submitting payment, or using the Services, Client agrees to be bound by these Terms of Service.

1. Scope of Services ("As-Is" Managed Headless Infrastructure)

Ichorid, LLC provides a managed, backend conversational AI telephone attendant and automated dispatch infrastructure ("Services"). The Services are designed to:

(a) Answer inbound telephone calls and/or execute outbound call sequences on behalf of Client;

(b) Transmit structured call outcomes, caller details, urgency scores, and audio recording links to Client via SMS, email, or webhook; and

(c) Interface via API or webhook endpoints with Client’s designated scheduling calendars or Field Service Management (FSM) software (such as Housecall Pro, Jobber, or Google Calendar) to book qualified appointments.

Zero Dashboard / No CRM Access: Client acknowledges that the Services operate strictly as a "headless" managed backend service. Client is not purchasing access to a CRM, software dashboard, or user interface, and Ichorid, LLC will not provide login credentials or backend access to its proprietary infrastructure. The Services are provided strictly "AS-IS" based on Ichorid, LLC’s existing backend architecture.

2. Delivery, Acceptance & 72-Hour Deployment Terms

Because Client does not log into a software portal, both parties agree that proof of service delivery and contract fulfillment is established by Ichorid, LLC’s backend execution and provisioning logs. Services are deemed 100% delivered and accepted upon the earliest of:

(a) For Setup & Onboarding: Allocation of dedicated AI telephone number(s), configuration of Client's custom call scripts on Ichorid, LLC's backend, or initiation of API connection requests to Client's calendar/FSM system.

(b) For Live Deployment: Execution of internal test scenarios on the provisioned line and confirmation that call routing and SMS/email dispatch notifications are operational.

(c) For Recurring Retainers: Ongoing active availability of the AI telephone line, server hosting, or transmission of call outcome notifications and calendar/FSM webhook payloads during the billing cycle.

2.1 72-Hour Deployment Window: Any advertised "72-Hour" deployment or setup timeline refers to Ichorid, LLC configuring the custom call script, provisioning the dedicated telephone line, and initializing calendar/FSM sync within seventy-two (72) business hours (excluding weekends and US federal holidays). The 72-hour clock does not begin until Client has fully submitted the 15-Minute Onboarding Form, call-forwarding details, and valid API/webhook credentials. Delays caused by Client response times, missing API keys, or third-party carrier/platform approvals are excluded from the deployment window.

3. Client System Dependencies (Housecall Pro, Jobber & Calendars)

To enable automated two-way calendar sync and job creation inside Client’s existing software (e.g., Housecall Pro, Jobber, Google Calendar), Client must provide valid API keys, webhook access, or integration credentials, and must maintain an active subscription tier with their software provider that permits API integration.

Client Delay or Unsupported Tiers: If Client fails to complete onboarding, fails to provide valid API credentials, or utilizes a third-party software tier that restricts API access, Ichorid, LLC will fulfill its obligations by delivering call outcomes and recordings via SMS and email. Client’s inability or refusal to connect their calendar/FSM does not pause billing or entitle Client to a refund.

Third-Party Modifications: Ichorid, LLC is not responsible for broken integrations caused by Client changing passwords, revoking API tokens, modifying dispatch board rules, or updates made by third-party platforms.

4. Call Recording & Wiretapping Compliance (Two-Party Consent)

The Services include the automated recording of telephone calls and delivery of audio replay links to Client via SMS or email.

Client Responsibility: Many US states (including California, Florida, Pennsylvania, and others) require "two-party" (all-party) consent before a phone call can be legally recorded.

Client expressly instructs Ichorid, LLC to record calls on its behalf and agrees that it is Client’s sole responsibility to ensure the AI attendant’s opening greeting includes a legally compliant recording disclosure (e.g., "This call is recorded for scheduling and quality purposes"). Client agrees to indemnify, defend, and hold Ichorid, LLC harmless from any claims, fines, or legal actions arising under federal or state wiretapping and call-recording statutes.

5. SMS & Text Messaging Terms

Opt-In Consent: By providing a mobile phone number during onboarding, checking the consent box, or interacting with Ichorid, LLC communication channels, Client expressly consents to receive automated operational text messages, job dispatch alerts, and service notifications from Ichorid, LLC. Message frequency varies based on incoming call volume and dispatch events.

No Marketing or Third-Party Sharing: No mobile information, phone numbers, or SMS opt-in consent data will be shared, sold, rented, or traded with any third parties or affiliates for marketing or promotional purposes. All sharing under this policy excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for upstream telecommunications carriers and aggregator partners strictly necessary to deliver operational SMS notifications.

Opt-Out & Help: You can cancel or opt out of SMS notifications at any time by replying "STOP" to any text message received from Ichorid. Upon sending "STOP", we will send a final confirmation SMS, and you will be immediately unsubscribed. To resume messages, reply "START". For assistance or support, reply "HELP" or email [email protected].

Carrier Liability & Rates: Standard message and data rates may apply for any messages sent to or from you. Ichorid, LLC is not liable for delayed or undelivered messages caused by wireless carriers, network congestion, or signal failures.

6. No Guarantee of Business Outcomes

ICHORID, LLC MAKES NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING SPECIFIC CALL VOLUME, APPOINTMENT CONVERSION RATES, OR BUSINESS REVENUE. Ichorid, LLC provides the automated answering and routing technology; it does not control caller behavior, audio quality on the caller's end, market demand, or whether callers agree to Client’s diagnostic/dispatch fees. Dissatisfaction with call volume or caller behavior does not constitute grounds for a refund or payment dispute.

7. Fees, Auto-Renewal, and Strict Non-Refundable Policy

7.1 Non-Refundable Setup & Onboarding Fees: All one-time setup, onboarding, and provisioning fees are earned immediately upon payment, as engineering resources and telecommunications infrastructure are allocated upon purchase. Setup fees are 100% non-refundable under any circumstances.

7.2 Recurring Retainers: Monthly service retainers are billed in advance and automatically renew on the same day of each monthly billing cycle. All recurring payments are strictly non-refundable, and no prorated refunds or credits will be issued for partial months or unused call capacity.

7.3 Cancellation Policy: Client may cancel recurring Services at any time by sending written notice to [email protected] at least fourteen (14) calendar days prior to the next scheduled billing date. Cancellations received with less than 14 days' notice will take effect on the following billing cycle.

8. Payment Disputes & Compelling Evidence Agreement

Client agrees not to initiate any credit card chargeback or ACH reversal with their financial institution without first contacting [email protected] in writing and allowing a fourteen (14) business day cure period to resolve any billing inquiry.

Compelling Evidence: Client explicitly agrees that in the event of a payment dispute or chargeback, Ichorid, LLC may submit onboarding form submissions, IP address logs, telephony carrier logs, SMS/email delivery receipts, and API 200 OK webhook logs to payment processors and Client’s bank as conclusive proof that Services were delivered and accepted in full.

Breach Fee: Initiating an improper chargeback for Services delivered under Section 2 constitutes a material breach of these Terms and will result in immediate termination of all provisioned phone lines, plus a $250 administrative dispute fee and recovery of all collection and legal costs.

9. AI Limitations, Security & Intellectual Property

9.1 AI Behavior & Carrier Routing: Conversational AI uses probabilistic speech and language models. Ichorid, LLC does not warrant that the AI will never misinterpret a caller’s accent, background noise, or intent, nor that third-party telecom carriers will never experience latency or outage. References to enterprise-grade encrypted telephony mean that telecommunications and data are routed through upstream cloud and carrier providers maintaining industry-standard encryption and security certifications.

9.2 Data & IP Ownership: Client retains 100% ownership of its customer data, call recordings, transcripts, and calendar records. Ichorid, LLC retains 100% exclusive ownership of its backend infrastructure, server code, middleware, custom scripts, prompt engineering, and routing logic. No license or access to Ichorid, LLC’s backend code is granted under these Terms.

10. Limitation of Liability & Governing Law

To the maximum extent permitted by law, Ichorid, LLC shall not be liable for any indirect, incidental, consequential, or lost-profit damages (including missed emergency calls or scheduling conflicts). Ichorid, LLC’s total cumulative liability for any claim arising out of these Terms shall not exceed the total fees actually paid by Client to Ichorid, LLC in the one (1) month immediately preceding the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of the State of Virginia, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in Virginia.